Refund and Cancellation Policy

Refund and Cancellation Policy for Visibility4u.com

At Visibility4u.com, we are committed to providing you with high-quality digital NFC business cards and related services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. Please read it carefully before making any purchases.
 

1. Refunds
 

1.1 Digital NFC Card Purchase
 

Non-Refundable: Due to the customized nature of the digital NFC business cards and personalized profiles, all sales are final. Once the card is purchased, the design and configuration are processed, and therefore, we do not offer refunds after the sale is complete.
 

1.2 Subscription Services or Customization Fees
 

Refund Eligibility: If you have purchased a subscription service (e.g., profile updates, premium access) or customization services, and the service has not been rendered, you may be eligible for a full refund.

Partial Refunds: If any work has already been completed, a partial refund may be offered, based on the progress of the service.
 

1.3 Payment Disputes and Chargebacks
 

Chargebacks: If a chargeback is filed, we will work with the payment provider to resolve the issue. If the chargeback is upheld, we reserve the right to suspend or terminate access to your NFC card services.

Resolution Process: If you believe a refund is warranted, please contact us prior to initiating a chargeback to resolve the issue amicably.
 

2. Cancellations
 

2.1 Cancellation of Digital NFC Card Purchase
 

Cancellation by Customer: Once a digital NFC card has been purchased and processed, it is non-refundable and non-cancellable due to the personalized nature of the service. Please be certain about your purchase before proceeding.
 

2.2 Cancellation of Subscription Services or Customization
 

Cancellation by Customer: If you wish to cancel an active subscription or a customization service, you may do so at any time by contacting us at info@visibility4u.com.

Cancellation Policy: If no work has been rendered (e.g., the customization has not been started), we will issue a full refund. If work has already started, we may offer a partial refund based on the progress.
 

3. Process for Requesting a Refund or Cancellation
 

To request a refund or cancellation, please follow these steps:
 

Contact Us:

Send a written request to our customer service team at info@visibility4u.com. Please include the following details:

Your name and contact information.

The date of purchase or service initiation.

A brief explanation of the reason for your refund or cancellation request.
 

Review Process:

We will review your request and respond within 3-5 business days. If your request is eligible for a refund or cancellation, we will notify you of the next steps.
 

Refund Processing:

Refunds, when applicable, will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
 

4. No Refunds for Digital Products or Custom Services
 

Please note that digital products (e.g., NFC business cards, profile customizations, etc.) and services that have been delivered and completed are non-refundable. These services are customized specifically for your business needs.
 

5. Exceptions
 

Incorrect Charges: If you are incorrectly charged (e.g., double billing, incorrect payment amount), we will issue a full refund once the error is confirmed.

Technical Issues: If you experience technical difficulties with our platform, please reach out to customer support for assistance. We will work to resolve any technical issues, and if necessary, offer alternative solutions.
 

6. Contact Information
 

If you have any questions about this Refund and Cancellation Policy or need assistance with a refund request, please contact us at: info@visibility4u.com
 

7. Changes to This Refund and Cancellation Policy
 

We reserve the right to update or modify this Refund and Cancellation Policy at any time. When we make changes, we will post the updated policy on our website with a new Effective Date. We encourage you to review this policy periodically.